Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on drumsmidi.com. Payments are processed by Paddle.com, our Merchant of Record.

1. Balance Top-Ups

If you have topped up your balance and have not used any of those credits, you may request a full refund within 14 days of the purchase date.

Refunds are not available for top-ups where credits have been partially or fully used.

2. Failed Transcriptions

If a transcription fails due to a technical error on our end and no MIDI output is delivered, no credits are deducted for that transcription. If you believe credits were deducted in error, please contact us via our contact form with the details of the failed job.

3. Non-Refundable Cases

The following are not eligible for refunds:

• Completed transcriptions, regardless of satisfaction with output quality
• Top-ups made more than 14 days prior to the refund request
• Top-ups where any portion of credits has been used
• Free trial credits

4. How to Request a Refund

To request a refund, please use our contact form and include the following information:

• Your account email address
• Date of purchase
• Amount paid
• Reason for the refund request

We will process eligible refund requests within 5 business days. Refunds are issued to the original payment method via Paddle.com.

5. Contact

For any questions about refunds, please use our contact form.